What are the responsibilities and job description for the Customer & Warehouse Operations Associate position at The Staff Pad?
Customer & Warehouse Operations Associate Overview The Customer & Warehouse Operations Associate delivers exceptional customer service while supporting branch sales enablement and warehouse operations. This role serves as a key link between customers, sales, vendors, and internal teams-ensuring accurate order processing, strong lead management, CRM/ERP discipline, and a smooth, professional customer experience. This is not a desk-only position.
The role requires frequent, hands-on physical work in a warehouse environment, including lifting and moving heavy equipment and materials. If you enjoy staying active, working with your hands, and being part of a fast-paced, team-oriented environment - this could be a great fit. Key Responsibilities Assist customers at the counter, phone, and email Process orders, quotes, returns, and warranty claims Triage and route inbound leads; track follow-ups in CRM/ERP Maintain accurate customer and sales records Support sales documentation and quote-to-order coordination Pick, pack, receive, and stock inventory Maintain a clean and safe showroom and warehouse Warehouse Operations Receive and unload shipments (multiple skids at a time) Manually lift and move: Heavy boxes Spools of wire Lead acid batteries Cases of equipment Pick, pack, and stage customer orders Stock inventory on shelving Maintain a clean, organized, and safe warehouse environment Assist with general branch operations as needed What We're Looking For Full time availability for 8 hour shifts Monday - Friday, between the hours of 7:30am - 5:30pm Strong customer service and communication skills Comfortable working in both customer-facing and warehouse environments Detail-oriented with accurate data entry skills Able to work independently and as part of a team Comfortable using Microsoft Office and CRM/ERP systems Reliable, dependable, and willing to pitch in wherever needed Qualifications High school diploma or GED required Strong communication and customer service skills Physical Requirements Frequently lift 40-70 lbs Move and shelve heavy equipment manually Be on your feet most of the shift Bend, reach, and lift repeatedly Please complete this quick assessment: https://go.cultureindex.com/p/sqcCEkDmQCPqlg