What are the responsibilities and job description for the Customer & Warehouse Operations Associate position at The Staff Pad?
Overview
The Customer & Warehouse Operations Associate delivers exceptional customer service while supporting branch sales enablement and warehouse operations. This role serves as a key link between customers, sales, vendors, and internal teams—ensuring accurate order processing, strong lead management, CRM/ERP discipline, and a smooth, professional customer experience.
This is not a desk-only position. The role requires frequent, hands-on physical work in a warehouse environment, including lifting and moving heavy equipment and materials.
If you enjoy staying active, working with your hands, and being part of a fast-paced, team-oriented environment — this could be a great fit.
Assist customers at the counter, phone, and email
Process orders, quotes, returns, and warranty claims
Triage and route inbound leads; track follow-ups in CRM/ERP
Maintain accurate customer and sales records
Support sales documentation and quote-to-order coordination
Pick, pack, receive, and stock inventory
Maintain a clean and safe showroom and warehouse
Receive and unload shipments (multiple skids at a time)
Manually lift and move:
Heavy boxes
Spools of wire
Lead acid batteries
Cases of equipment
Pick, pack, and stage customer orders
Stock inventory on shelving
Maintain a clean, organized, and safe warehouse environment
Assist with general branch operations as needed
Full time availability for 8 hour shifts Monday - Friday, between the hours of 7:30am - 5:30pm
Strong customer service and communication skills
Comfortable working in both customer-facing and warehouse environments
Detail-oriented with accurate data entry skills
Able to work independently and as part of a team
Comfortable using Microsoft Office and CRM/ERP systems
Reliable, dependable, and willing to pitch in wherever needed
High school diploma or GED required
Strong communication and customer service skills
Frequently lift 40–70 lbs
Move and shelve heavy equipment manually
Be on your feet most of the shift
Bend, reach, and lift repeatedly
Salary : $18 - $23