What are the responsibilities and job description for the Customer Operations Associate position at S3 AeroDefense?
Job Type
Full-time
Description
Purpose of the Job:
Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.
Reports to: Senior Customer Operations Manager, Spares
Duties And Responsibilities Within Region
Requirements:
Full-time
Description
Purpose of the Job:
Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.
Reports to: Senior Customer Operations Manager, Spares
Duties And Responsibilities Within Region
- Meeting and or exceeding company and individual goals and KPI’s
- Manage the post award life cycle of the purchase order/contract. Including but not limited to
- Order Entry (knowledge of purchase order contracts and adhering to customer requirements)
- Order Acknowledgement
- Manage SO Due on & Ship on dates.
- Driving resolution for any customer holds, issues and escalations.
- Participate in ongoing cross-functional, product, industry, and customer training.
- Independently driving and owning post order management.
- Develop an understanding of the customers in the regions(s) and their product demands.
- Participate in ongoing process improvement, product, industry, customer knowledge training.
- Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
- Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
- Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
- Prepare and maintain status reports for customers and management as needed.
- Communicate with customers by phone, MS Teams and e-mail daily.
- Back up for Data Entry as needed for SQ entry.
- Attending daily/weekly/monthly meetings as scheduled.
Requirements:
- Positive attitude and attention to detail
- Excellent Communication Skills, both verbal and written
- Highly motivated, energetic, and success oriented
- Courteous, tactful, and possess excellent interpersonal and relationship building skills
- Must be highly organized and detail-oriented with the ability to work well under pressure
- Customer Account management experience preferred
- Proficient in Windows environment, including Microsoft Word, Excel
- Bachelor's degree and/or 5-7 years related experience
- Foreign language skills preferred
- Minimal travel may be needed
- Pentagon Basics
- Export & ITAR compliance
- Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
- 90 Day Probation OJT