Customer Operations Associate

Alchemy is partnering with an established Aerospace & Defense organization seeking a Customer Operations Associate to join their team in Milwaukee, WI.

This role will oversee the post sales cycle to ensure customer satisfaction and on-time delivery while catering to the customer.

Responsibilities

• Consistently meet or exceed individual and company performance goals and KPIs.
• Manage the full post-award lifecycle of purchase orders and contracts, including but not limited to:
• Order entry and acknowledgment
• Monitoring and managing sales order due and ship dates
• Resolving customer holds, issues, and escalations in a timely manner
• Take ownership of post-order management activities, ensuring accuracy and efficiency.
• Develop a strong understanding of regional customers and their product requirements.
• Collaborate cross-functionally with internal teams—including Sales, Supply Chain, Accounting, Trade Compliance, Quality, and Warehouse—to ensure seamless order execution.
• Leverage critical thinking and advanced problem-solving skills to address and resolve customer concerns related to product, pricing, lead times, or quality.
• Participate in ongoing training focused on process improvement, product knowledge, industry updates, and customer engagement.
• Maintain proficiency in region-specific requirements such as contract review, USG FAR/DFARS compliance, flow-down clauses, penalties, source inspections, and customer portals.
• Prepare and maintain accurate status reports for both customers and management.
• Communicate effectively with customers via phone, Microsoft Teams, and email on a daily basis.
• Provide backup support for data entry, including SQ entry, as needed.
• Attend daily, weekly, and monthly team meetings as scheduled.

Requirements

• Positive, proactive attitude with strong attention to detail.
• Excellent verbal and written communication skills.
• Highly motivated, energetic, and results-driven.
• Professional, courteous, and adept at building strong interpersonal relationships.
• Exceptional organizational skills with the ability to manage multiple priorities and perform well under pressure.
• Previous experience in customer service or account management preferred.
• Proficiency in Microsoft Office (Word, Excel) and Windows environment.
• Bachelor’s degree and/or 5–7 years of relevant experience.
• Foreign language proficiency is a plus.
• Occasional travel may be required.