What are the responsibilities and job description for the Customer Operations Associate position at Stratus Industries?
Description:The Customer Operations Associate is responsible for answering incoming phone calls, taking accurate messages, and documenting customer inquiries through ticket logs and data entry. When call volume is low, this role supports warehouse and floor operations with basic fulfillment and production tasks. ResponsibilitiesAnswer incoming calls in a professional mannerTake clear, accurate messages and forward them to the appropriate personCreate and maintain ticket logs for calls and inquiriesEnter data and detailed notes into internal systemsTrack and update customer requests as neededAssist in the warehouse during slower call periodsSupport picking, packing, kitting, labeling, and light assembly tasksHelp maintain clean, organized, and safe work areasFollow established procedures and safety guidelinesAdditional tasks as assignedRequirements:Prior customer service or call center experience is Proficiency with basic computer systems and data entryStrong attention to detail and organizational skillsComfort working in both office and warehouse environmentsAbility to manage multiple tasks and adjust prioritiesAbility to stand, walk, and move throughout the workdayAbility to lift up to 20 lbs., as needed
Salary : $18 - $32