What are the responsibilities and job description for the Customer Care Agent position at The Nagler Group?
A growing, industry-leading organization is seeking a Customer Care Representative to join their team in Portsmouth, NH. This is a great opportunity for someone looking to gain corporate experience, develop strong customer service skills, and grow within a stable, well-established company.
Position Details
Please send resumes to Camie at cmcdonnell@naglergroup.com
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Position Details
- Location: Portsmouth, NH (fully onsite)
- Schedule: Monday–Friday, shifts between 7:00am–6:00pm (rotating) 1 Saturday/month (short remote shift provided during week)
- Pay: $20/hour bonus potential upon permanent hire
- Type: Temp-to-perm
- Start: ASAP
- Handle high-volume inbound calls from customers regarding service requests, billing inquiries, and issue resolution
- Provide professional and efficient customer service, including managing escalated or upset customers
- Accurately document call details and update customer accounts in internal systems
- Coordinate with internal teams to resolve service issues (e.g., missed pickups)
- Navigate multiple systems simultaneously to support customer needs
- Strong communication skills and professional phone presence
- Customer service experience (call center, retail, hospitality, or food service)
- Comfortable working in a fast-paced, high-volume call environment
- Tech-savvy with the ability to multitask across multiple systems
- Reliable, punctual, and team-oriented
- Excellent entry point into a corporate environment
- Opportunity for long-term growth and internal mobility
- Supportive team environment with strong leadership
- Bonus potential and advancement opportunities upon permanent hire
Please send resumes to Camie at cmcdonnell@naglergroup.com
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Salary : $20