Commercial Customer Care Agent

Customer Care Representative

• Location: Portsmouth, NH (fully onsite)
• Schedule: Monday–Friday, shifts between 7:00am–6:00pm (rotating) 1 Saturday/month (short remote shift provided during week)
• Pay: $20/hour monthly bonus potential upon permanent hire
• Type: Temp-to-perm
• Start: ASAP
  
  

Our client who is a growing, industry-leading organization is seeking a Customer Care Representative to join their commercial client focused team in Portsmouth, NH. This is a great opportunity for someone looking to gain corporate experience, develop strong customer service skills, and grow within a stable, well-established company.

Entry-level job seekers and professionals in career transition are encouraged to apply!

Responsibilities

• Handle high-volume inbound calls from customers regarding service requests, billing inquiries, and issue resolution
• Provide professional and efficient customer service, including managing escalated or upset customers
• Accurately document call details and update customer accounts in internal systems
• Coordinate with internal teams to resolve service issues
• Navigate multiple systems simultaneously to support customer needs
• Willing to take on additional responsibilities as needed
  
  

What We're Looking For

• Strong communication skills and professional phone presence
• Customer service experience (call center, retail, hospitality, or food service)
• Comfortable working in a fast-paced, high-volume call environment
• Tech-savvy with the ability to multitask across multiple systems
• Proficient with Microsoft Office programs (Outlook, Word)
• Reliable, punctual, and team-oriented
• High school diploma or GED
  
  

Interested? Questions? Please send all resumes and inquiries to Camie at cmcdonnell@naglergroup.com

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