What are the responsibilities and job description for the Player Services Representative position at the Chickasaw Nation?
We are currently looking for a Part Time 38 Player Services Representative to join our team located at Newcastle Casino.
Summary:
Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.
Responsibilities:
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Maintains spreadsheets and databases and inputs data entry
- Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
- Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System
- Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
Essential:
- Must be familiar with the Microsoft Office Suite of products
- Accurately type 25 words per minute
Experience:
Essential:
Essential:
- No prior experience required
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass gaming background check
- Pass Title 31 testing relevant to position
Working Conditions:
Essential:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Customer service
- Fast-paced environment
- Noisy
- Team-oriented
- Pass pre-employment drug test
- Use computer up to 75% of shift
- Sometimes lift and or carry up to 50 lbs
- Sitting up to 50% of shift
- Standing up to 100% of shift
- Walking up to 100% of shift
- Must be flexible with work schedule
- May work holidays
- May work weekend shift
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork