Front Desk Agent

Overview

Join our dynamic team as a Front Desk Agent, where you will be the welcoming face and efficient coordinator at the front of our organization. This energetic role is perfect for someone who thrives in a fast-paced environment, enjoys providing exceptional customer service, and possesses strong organizational skills. As a vital point of contact, you will manage daily administrative tasks, support office operations, and ensure a smooth experience for visitors and team members alike. Your enthusiasm and professionalism will help foster a positive atmosphere and uphold our commitment to outstanding service.

Duties

• Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.

ESSENTIAL FUNCTIONS:

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

REQUIREMENTS:

• Bachelor’s degree in hospitality management or related field is preferred.
• 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pay: $11.00 - $14.50 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave
• Referral program

Work Location: In person

Benefits:

Salary : $11 - $15