What are the responsibilities and job description for the Night Auditor position at Spark by Hilton?
Overview
We are seeking a friendly, professional and experienced Front Desk Associate to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming environment. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline front desk operations.
Responsibilities
- Greet guests warmly and provide a positive first impression of the property
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
- Handle guest inquiries, reservations, and special requests with professionalism and courtesy
- Maintain accurate records of guest information and billing details
- Respond promptly to guest concerns or complaints, ensuring guest satisfaction
- Assist with night audit procedures as needed, including balancing accounts and preparing reports
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
- Uphold phone etiquette standards when communicating with guests over the phone or in person
- Handle properly balances and all transactions at night time.
- Ensure the front desk area remains organized, clean, and welcoming at all times
Qualifications
- Previous experience in hospitality management or hotel front desk operations preferred (IMPORTANT REQUIRED)
- Strong customer service skills with a focus on guest relations
- Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
- Knowledge of hotel management systems and multi-line phone systems is a plus
- Excellent communication skills, both verbal and written, including phone etiquette
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Hospitality or resort experience is advantageous but not required
- Flexibility to work various shifts, including nights if necessary
Join our team as a Night Auditor Associate to deliver outstanding guest experiences while advancing your career in the hospitality industry.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $18 - $20