Night Auditor - Full Time

Position: Night Auditor - Full Time 

Reports to: Security Manager

Job Purpose: Close current operating day and open the new operating day, to ensure proper accounting & Resort management. 

Job Summary: Welcomes and registers guest, establishes credit, directs guest to room, relays messages, answers questions about services, flips system to the new operating day, maintains and updates records, obtains payments.

WHY BLUE HARBOR:

At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation and our Food & Beverage team plays a large role in achieving that. 

As a Night Auditor at Blue Harbor Resort, you’ll be a vital part of our front-desk team during the overnight shift. You’ll ensure accurate daily financial reporting, assist guests with late-night needs, and uphold a smooth, professional atmosphere during quieter hours. Your attention to detail and friendly demeanor will help maintain the high standards our guests expect — from finalizing daily accounts to providing exceptional customer service.

When you join Blue Harbor Resort, you become part of our hospitality family. In addition to working in a beautiful lakeside setting, you’ll enjoy perks such as family & friends discount rates, free access to our fitness center with stunning lake view, 12 free water park passes annually, and so much more! You will also have access to our benefits package and all the discounts that come with it. 

Come help us exceed guest expectations one smile at a time!

Duties

• Welcomes guest by greeting, answering questions, responding to requests.
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guest to room by showing location on Resort map.
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
• Works the Night Audit Processes to close the current operating day and to begin the new operating day. 
• Closes current day credit card batches to ensure proper processing of payments.
• Runs necessary system reports, and records information on a spreadsheet for Accounting.
• Contributes to team effort by accomplishing projects/tasks as needed.
• Completes nightly task list to prepare team for upcoming day.
• Willingness to support others where needed.
• Assist with limited Maintenance calls and requests. 

 Qualifications

• Effective communication skills
• Detail oriented 
• Customer focused. 
• Experience is highly preferred but willing to train.
• High School Diploma or equivalent experience. (18 ). 
• Ability to work 3^rd shift and have a flexible schedule. 

 Physical Requirements

• Lift up to 10 lbs.
• Sit and/or stand long periods.