What are the responsibilities and job description for the Part Time Night Auditor position at Wingate by Wyndham Appleton?
About us
We are professional, guest oriented.
Our work environment includes:
- Modern office setting
- Growth opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
§ Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
§ Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
§ Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
§ Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.
§ Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
§ Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
§ Date stamps, sorts, and racks incoming mail, faxes and messages.
§ Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
§ Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
§ Accurately checks out guests and communicates departures with housekeeping staff.
§ Accurately computes bill, collects payment, makes change for guests and makes deposits according to Appleton23 LLC cash handling procedures.
§ Makes, confirms and cancels reservations via telephone, computer and in writing.
§ Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
§ Posts charges such as room, food, liquor, or telephone to ledger.
§ Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
§ Maintains the cleanliness and organization of the hotel lobby and front desk area.
§ Washes, folds and properly stores laundry.
We are looking for a candidate that has strong customer service, can be to work on time, and is dependable. Must be able to keep up with a fast pace environment and complete duties that are assigned on a daily basis. Willingness to helping with laundry is a must.
Job Type: Part-time
Pay: Up to $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16