What are the responsibilities and job description for the Customer Education Consultant position at Radiant Systems Inc?
Title: Customer Experience & Education Consultant (Hybrid role)
Location: New York, NY 10001
Duration: 8 months contract
Profile Required:
- External
- 5 years of experience in-store and/or online customer experience
- 3 years of experience learning content creation (digital and physical)
- Project Management experience
- Strong communication skills
- Strong organizational and time management skills
Profile Preferred:
- Retail/customer-facing experience preferred
- Writing experience preferred
- Experience with E-Learning software/authoring tools preferred
- In-person meeting/event planning preferred
DESCRIPTION:
E-Learning Project and content Management:
- Experience in project management, preferably within a digital e-commerce/e-learning setting.
- Facilitate collaborative relationships with multiple vendors to deliver a seamless learning journey for the end user.
- Manage all brand e-learning content across platforms to ensure global consistency and adoption.
Educational Content Creation:
- Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.
- Comfortable developing education content videos – sharing product knowledge, demonstrating how a product is used, etc.
- Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments.
Customer Experience Expertise:
- Deep understanding of customer experience – what drives customer behavior, what makes a good experience in-store and online, what connects a customer to the brand, how employees can create a positive, memorable experience when connecting with the customer.
- Understanding of in-store and online services that drive customer satisfaction and retention.
- Knowledge of learning design and upskilling a community.
Global Market Collaboration:
- Follow up with markets and gain feedback on global service education package rollouts.
- Facilitate cross-team collaboration with internal teams – including marketing, social, communications, digital, beauty tech.
Reporting:
- Maintain and follow up on service KPI performance for each market/country.
Salary : $36 - $42