Order Fulfillment Manager

Our client located in Doraville is looking for an Order Fulfillment Manager to join their team

Pay: $120k

In Office

Great Benefits

*Must Have Global Order Fulfillment & International Shipping Logistics Experience*

This role is critical to ensuring a seamless and efficient order fulfillment process — from initial customer contact through to final delivery.

The ideal candidate will bring strong leadership, strategic planning expertise, and a deep understanding of the full order fulfillment life cycle.

Key Responsibilities

• Develop and implement strategic plans to optimize end-to-end order fulfillment and align with business objectives.
• Lead and mentor a team across customer service, warehouse, and purchasing.
• Oversee the entire order fulfillment cycle: order entry, processing, inventory allocation, and shipment coordination.
• Direct logistics management activities including carrier selection, freight negotiations, and ensuring timely global deliveries.
• Act as the primary escalation point for customer service issues, ensuring quick and effective resolution.
• Analyze fulfillment data and KPIs to identify trends and implement process improvements.
• Collaborate with sales, production, and quality control to ensure accurate order processing and high customer satisfaction.
• Manage purchasing activities to secure materials and maintain production schedules.
• Ensure compliance with domestic and international shipping regulations, particularly with chemicals and hazardous materials.

Qualifications & Skills

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field.
• 6 years in order fulfillment, supply chain, or logistics management, with at least 4 years in leadership.
• Proven ability to lead, develop, and motivate diverse teams.
• Strong logistics expertise, including international shipping.
• Proficiency with ERP systems (Business Central experience preferred).

Salary : $120,000 - $150,000