What are the responsibilities and job description for the Fulfillment Center Manager position at Order Center?
We are seeking a reliable, organized, and hands-on Fulfillment Center Manager to lead day-to-day operations at our new fulfillment facility. The ideal candidate has experience managing warehouse and/or e-commerce fulfillment teams, understands shipping workflows, and can keep operations running smoothly, efficiently, and accurately.
We need someone proactive who takes ownership, trains staff, builds systems, and ensures orders go out correctly and on time. Also someone who i a team player and will step in any role when needed in order to meet deadlines.
Key Responsibilities
- Oversee daily fulfillment operations and workflow
- Ensure accurate order picking, packing, and on-time shipping
- Manage and train fulfillment staff
- Review incoming inventory and maintain organized storage systems
- Track inventory levels, supply usage, and restock needs
- Oversee returns processing and quality control
- Monitor KPIs (accuracy, speed, on-time shipments, errors, labor tracking)
- Maintain a clean, safe, and efficient warehouse environment
- Communicate daily production status and updates to leadership
- Create and enforce SOPs for packing, shipping, receiving, QC, and safety
Tools/Software
Required:
- ✅ ShipStation (must be proficient — batching, validating, printing, troubleshooting)
Preferred (not required but strong bonus):
- ✅ Monday.com (task & inventory tracking)
- ✅ Slack (team communication)
- Google Sheets / Excel for reporting
Experience with warehouse printers, label systems, and scanners is a plus.
Qualifications
- Previous experience managing a fulfillment, warehouse, 3PL, or logistics team
- Strong leadership, communication, and training abilities
- High attention to detail with a commitment to accuracy
- Self-starter who can build and improve systems as we scale
- Hands-on and willing to jump in where needed (small-team environment)
- Able to stand, lift boxes, and work in a warehouse environment daily
- Able to fulfill orders when needed
- Problem-solver with a calm, solution-focused approach
Skills
- Knowledge of warehouse/fulfillment workflows
- Understanding of inventory management practices
- Experience setting and meeting daily production targets
- Ability to monitor performance metrics and improve processes
- Strong organization & time management
- Ability to drive productivity without sacrificing quality
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $20