What are the responsibilities and job description for the Sales Agent Supervisor position at Piper Companies?
Piper Companies is looking for a Sales Agent Supervisor to join an insurance provider based out of Frederick, MD. This is a direct hire opportunity, requiring the candidate to go onsite 3 times a week.
Essential Duties of the Sales Agent Supervisor:
Lead generation, Cold calling, Warm calling, Prospecting, Lead qualification, CRM (Customer Relationship Management), Policyholder, Underwriting, Quoting, Policy issuance, Cross-selling, Upselling, Needs analysis, Objection handling, Closing techniques, Follow-up, Call script, Sales funnel, Pipeline management, Conversion rate, Retention rate, Customer onboarding, Coverage options, Premium, Deductible, Claims process, Risk assessment, Compliance, Licensing, Sales quota, Commission, Inbound calls, Outbound calls, Call center metrics, Call disposition, Contact rate, Appointment setting, Policy renewal, Lapse prevention, Customer satisfaction, Churn rate, Sales enablement, Product knowledge, Objection rebuttal, Needs-based selling, Consultative selling, Sales pitch, Call recording, Call monitoring, Call coaching, Sales training, KPI (Key Performance Indicator), First call resolution, Average handle time, Call volume, Call script adherence, Voice analytics, Sales dashboard, Email follow-up, Drip campaigns, Lead nurturing, Policy bundling, Term life, Whole life, Auto insurance, Homeowners insurance, Health insurance, Commercial insurance, Claims adjuster, Policy endorsement, Risk profile, Sales territory, Territory management, Sales forecasting, Sales strategy, Sales playbook, Compliance training, Regulatory requirements, Data entry, Call logging, Customer database, Sales reporting, Sales cycle, Needs discovery, Value proposition, Objection resolution, Referral program, Customer loyalty, Client retention, Policy servicing, Renewal outreach, Sales contest, Incentive program, Call cadence, Lead scoring, Sales script customization, Call transfer, Escalation process, Call wrap-up, Call notes, Sales productivity, Sales automation, Digital sales tools, Virtual selling, Remote sales, Sales engagement, Sales follow-through, Customer touchpoints, Sales objection matrix, Sales call review, Sales call planning
Essential Duties of the Sales Agent Supervisor:
- Responsible for supporting the Senior Manager in the day-to-day management of the D2C Sales Team and optimization of work flow processes
- Listen to calling sessions by agents, managers and case manager team for review and provide appropriate weekly coaching sessions
- Ensure that the D2C Sales Team adheres to strict life insurance licensing and appointment criteria across 50 states by managing daily data checks
- Partner with D2C Call Center Manager and marketing team to identify opportunities to improve the technology, data analytics and processes
- High school diploma or equivalent
- 3 years managing customer service teams in contact center sales
- Proven track record of successful sales achievement and prescribed sales targets
- LOMA courses 281, 291, ALMI preferred
- Proficient in MS Office (Word, Excel, PowerPoint)
- $75,000 - $95,000 (depending on experience)
- Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, sick Leave as required by law
Lead generation, Cold calling, Warm calling, Prospecting, Lead qualification, CRM (Customer Relationship Management), Policyholder, Underwriting, Quoting, Policy issuance, Cross-selling, Upselling, Needs analysis, Objection handling, Closing techniques, Follow-up, Call script, Sales funnel, Pipeline management, Conversion rate, Retention rate, Customer onboarding, Coverage options, Premium, Deductible, Claims process, Risk assessment, Compliance, Licensing, Sales quota, Commission, Inbound calls, Outbound calls, Call center metrics, Call disposition, Contact rate, Appointment setting, Policy renewal, Lapse prevention, Customer satisfaction, Churn rate, Sales enablement, Product knowledge, Objection rebuttal, Needs-based selling, Consultative selling, Sales pitch, Call recording, Call monitoring, Call coaching, Sales training, KPI (Key Performance Indicator), First call resolution, Average handle time, Call volume, Call script adherence, Voice analytics, Sales dashboard, Email follow-up, Drip campaigns, Lead nurturing, Policy bundling, Term life, Whole life, Auto insurance, Homeowners insurance, Health insurance, Commercial insurance, Claims adjuster, Policy endorsement, Risk profile, Sales territory, Territory management, Sales forecasting, Sales strategy, Sales playbook, Compliance training, Regulatory requirements, Data entry, Call logging, Customer database, Sales reporting, Sales cycle, Needs discovery, Value proposition, Objection resolution, Referral program, Customer loyalty, Client retention, Policy servicing, Renewal outreach, Sales contest, Incentive program, Call cadence, Lead scoring, Sales script customization, Call transfer, Escalation process, Call wrap-up, Call notes, Sales productivity, Sales automation, Digital sales tools, Virtual selling, Remote sales, Sales engagement, Sales follow-through, Customer touchpoints, Sales objection matrix, Sales call review, Sales call planning
Salary : $75,000 - $95,000
