What are the responsibilities and job description for the Help Desk Technician - FSP position at Piper Companies?
Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.
***Requires an active TS/SCI FULL SCOPE POLY Clearance***
Responsibilities:
- Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
- Identify and drive fixes with feature teams for volume drivers.
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with other teams.
- Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
- Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
- Identify and drive recovery levers with feature teams.
- Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
- Update standard operation procedures and technical training guides documentation as needed.
- Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.
Required Skills:
- Clearance: Must hold an active TS/SCI with FS Poly.
- Excellent customer service skills and focus.
- Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
- Adaptable to a fast-paced environment with changing priorities.
- Ability to execute work with precision in time-sensitive outage scenarios.
- Effective communication skills in both written and oral English.
- Ability to perform work under continuous deadline pressure.
- Openness to shift work, as 24/7 support is essential.
Compensation:
- Competitive Salary Range: Up to $100,000 based on your experience and skills.
- Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave if required, and holiday benefits.
This job opens for applications on 7/29/2025. Applications for this job will be accepted for at least 30 days from the posting date
Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,
#LI-Hybrid
#LI-GC2
Salary : $100,000
