D2C Sales Agent Supervisor

Piper Companies is looking for a Sales Agent Supervisor to join a leading and rapidly expanding life insurance company located in Frederick, Maryland.

Responsibilities of the Sales Agent Supervisor include:

• Manage daily operations of the direct-to-consumer sales team, ensuring alignment with performance targets and compliance standards
• Conduct structured coaching sessions based on call reviews and performance metrics to enhance agent effectiveness
• Oversee licensing and appointment compliance across all U.S. jurisdictions
• Collaborate with marketing and analytics teams to optimize lead distribution and campaign performance
• Analyze sales trends and agent productivity to identify areas for improvement
• Resolve escalated customer and agent issues professionally and efficiently
• Maintain detailed performance records including productivity, attendance, and quality assurance data
• Coordinate incentive programs to drive engagement and sales outcomes
• Support recruitment, onboarding, and training of new staff, ensuring readiness for licensure and role responsibilities
• Assist in system validation and workflow optimization in partnership with IT and operations
  
  

Qualifications for the Sales Agent Supervisor include:

• High school diploma or equivalent required; post-secondary education preferred
• Minimum of three years of supervisory experience in a sales or call center environment
• Experience in life, health, or property and casualty insurance preferred
• Strong leadership and coaching skills with a focus on performance management
• Excellent communication and organizational abilities
• Proficiency in Microsoft Office, particularly Word and Excel
• Ability to adapt to a dynamic, fast-paced environment
  
  

Compensation for the Sales Agent Supervisor includes:

• Rate Range: $76,600 – $95,750 annually
• Comprehensive Benefit Package: Health, dental, and life insurance; a 401(k) with up to 6% company match
  
  

This job is open for applications on 9/29/2025. Applications will be accepted at least 30 days from the posting date.

Keywords: Sales Supervision, Call Center Operations, Direct-to-Consumer Sales, Agent Licensing, Performance Metrics, Lead Distribution, Sales Forecasting, Compliance Monitoring, Campaign Optimization, Quality Assurance, CRM Systems, Workflow Validation, Sales Coaching, Productivity Analysis, Microsoft Excel, Sales Incentive Programs, Insurance Appointment Management, Customer Escalation Handling, Training and Onboarding, KPI Tracking