What are the responsibilities and job description for the Operations Manager (Import/Export) position at People Freight | Freight Forwarding & Logistics Recruitment Specialists?
Our client is a leading freight forwarding company based in Chicago, specializing in providing seamless global import and export solutions. Their team thrives on efficiency, reliability, and excellent customer service. They are seeking an experienced Operations Manager to lead their import and export operations and help drive the growth of our logistics services.
Benefits:
- Competitive salary up to $95,000
- Hybrid work-from-home option
- Health, dental, and vision insurance
- Paid time off and holidays
Key Responsibilities:
- Manage and optimize all aspects of import and export operations, including freight forwarding, customs documentation, and carrier relationships.
- Ensure compliance with U.S. and international trade regulations, including customs, tariffs, and import/export laws.
- Develop and implement operational procedures to improve efficiency, reduce costs, and enhance customer satisfaction.
- Coordinate with internal teams and external partners, including carriers, customs brokers, and clients, to ensure smooth logistics operations.
- Monitor KPIs and operational performance, providing regular reports to senior management.
- Lead, mentor, and manage operations staff, fostering a collaborative and high-performing team environment.
- Troubleshoot and resolve operational issues promptly, ensuring minimal disruption to supply chain activities.
Qualifications:
- Minimum of 5 years of experience in freight forwarding, import/export operations, or logistics management.
- Strong knowledge of international shipping regulations, customs processes, and trade compliance.
- Proven leadership and team management skills.
- Excellent problem-solving, organizational, and communication skills.
- Proficient in logistics software, shipment tracking systems, and MS Office Suite.
Salary : $95,000