O'Brien Auto Team Full Time Receptionist

The O’Brien Auto Team is looking for a friendly, organized, and customer-focused Receptionist to join our office team. As the first point of contact for our guests, you will set the tone for a positive customer experience while supporting the daily administrative operations of a fast-paced automotive dealership. If you enjoy helping people, staying organized, and working in a team-oriented environment, we’d love to meet you!

Essential Duties & Responsibilities

The Receptionist is responsible for welcoming customers, managing front-desk operations, and providing administrative support to the dealership. This role ensures that all interactions are handled professionally, accurately, and efficiently.

Key Responsibilities:

• Greet, welcome, and direct customers in a warm and professional manner.
• Answer, screen, and route incoming phone calls while providing basic information as needed.
• Maintain dealership security by following established procedures.
• Perform a variety of clerical and receptionist duties to support office operations.
• Listen attentively to customers and assist in meeting their needs.
• Follow all federal, state, and local regulations related to new and used vehicle sales and finance departments.
• Complete additional tasks as assigned by the Office Manager.
• Maintain compliance with company policies, including the NADA Code of Ethics and the O’Brien Auto Team Code of Conduct.

Education & Work Experience Requirements

• Excellent verbal and written communication skills, with the ability to work effectively with customers and team members.
• Strong computer skills, including proficiency in MS Word, Excel, and Outlook.
• Professional appearance and positive attitude.
• Ability to organize, multitask, prioritize, and perform well under pressure.
• Able to meet deadlines while delivering exceptional customer service.
• Ability to work independently and follow standard procedures and instructions.
• High school diploma or GED required; Associate degree preferred.
• 1–3 years of experience in a similar role preferred; automotive or accounting experience is a plus.

Environmental & Physical Requirements

• Work performed in an office environment with generally stable conditions, though occasional temperature changes may occur.
• Must be able to perform the essential job functions in compliance with ADA, FMLA, and all applicable standards.
• Must maintain regular and punctual attendance.
• Position requires sitting, standing, walking, talking, hearing, bending, stooping, reaching, and repetitive hand movements (such as typing).
• Must be able to lift and carry up to 20 lbs.
• Must be able to speak clearly and communicate effectively by phone.