What are the responsibilities and job description for the Network Operations Specialist – ServiceNow & Operations Support position at NextGen | GTA: A Kelly Telecom Company?
Network Operations Specialist
Location: Canonsburg, PA (Hybrid)- 4 days onsite and 1 day remote
Duration: 12-month contract
No C2C candidates, only w2
Job Overview
We are seeking a Network Operations Specialist I to support day-to-day network operations through strong operational coordination, documentation management, and workflow support. This role plays a critical part in ensuring accuracy, compliance, and efficiency across network-related processes while collaborating with internal teams and external partners.
Key Responsibilities
- Review, evaluate, and document operational processes related to network services, billing, and payments
- Identify process improvement opportunities and support implementation of best practices
- Create, update, and manage tasks within ServiceNow to ensure accurate tracking and timely resolution
- Maintain tracking systems and third-party management platforms with real-time status updates
- Develop and maintain operational, project, and program documentation
- Ensure documentation accuracy and compliance with internal standards and procedures
- Prepare and distribute project and operational communications to stakeholders
- Proactively communicate risks or issues to management
- Provide administrative and reporting support for meetings and operational initiatives
- Collaborate cross-functionally to support network operations and project teams
Required Qualifications
- Strong organizational and analytical skills with high attention to detail
- Experience with ServiceNow or similar service management tools
- Ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills
- Familiarity with network operations, billing processes, and documentation best practices
What you didn’t know about us:
- Competitive salary
- Health, Dental, and Vision Benefits
- Long-Term growth potential
- 401k
- With this position, you will get the opportunity to work with a game-changing client and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity and put in the work to build strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion-dollar publicly traded company that has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
- We give 24/7 Support. We are in this together. We provide around-the-clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!