Leasing Manager

We’re seeking a polished, high-energy Leasing Manager who brings true sales drive, a proven closing record, and the confidence to “run the show.” This role requires someone who is deeply knowledgeable about comps, pricing strategy, and leasing performance — and who thrives in a fast-paced, highly visible environment. The ideal candidate has 1–2 years of strong leasing experience, preferably with lease-ups or luxury properties, and excels at delivering exceptional presentations, leading a team, and creating a best-in-market customer experience.

Position Summary

The Leasing Manager is responsible for all aspects of the leasing process — generating traffic, converting leads, managing the resident lifecycle, and maintaining high occupancy and closing ratios. You’ll be the face of the community, guiding prospects through their apartment search, ensuring our homes are showcased at their best, and providing residents with exceptional service from first contact through renewal. Your ability to sell the lifestyle, analyze the market, and execute a strategic leasing plan will directly impact the success of the property.

Key Responsibilities

• Respond promptly and professionally to all guest inquiries with exceptional polish and enthusiasm.
• Review unit availability and the renovation pipeline daily; coordinate closely with the renovation project manager to align leasing strategy with inventory.
• Walk tour paths, vacant units, and make-readies each day to ensure all show units meet luxury presentation standards.
• Maintain strong awareness of curb appeal and immediately communicate any issues to maintenance.
• Conduct weekly market surveys and shop competitive properties to understand pricing, trends, and positioning.
• Use guest cards to assess needs, qualify prospects, and deliver tailored, high-impact tours.
• Meet or exceed minimum 25% closing ratio and all leasing goals set by the Manager/Regional Manager.
• Record all traffic and follow-up activity daily in the property management system.
• Perform robust follow-up, contacting each guest a minimum of seven times.
• Process applications, verify qualifications, and ensure strict compliance with all Fair Housing laws.
• Schedule lease signings within 24 hours of approval and ensure all payments and system setup are completed promptly.
• Assist with resident relations, renewals, correspondence, and retention programs.
• Support marketing efforts including outreach, events, and promotional campaigns.
• Maintain strong, professional communication with residents, applicants, team members, vendors, and partners.
• Uphold and model company policies, service standards, and Fair Housing regulations.
• Provide leadership, teamwork, and a “whatever it takes” attitude — including weekend flexibility when needed.
  
  

Qualifications

• Minimum 1–2 years of leasing or sales experience; lease-up or luxury property experience strongly preferred.
• Proven high closing ratio and strong sales mentality.
• Experience managing or mentoring a team is highly valued.
• OneSite/RealPage experience strongly preferred.
• Strong understanding of comps, pricing, and leasing strategy.
• Exceptional presentation skills — polished, confident, outgoing, and customer-focused.
• Ability to interpret documents, write correspondence, and communicate effectively with individuals and groups.
• Strong math skills for pricing, commissions, and basic calculations.
• Proficiency with Microsoft Office and internet applications.
  
  

Apply today for immediate consideration or reach out to Alyssa Brophy to learn more!

215-661-8834 x 1003

alyssa@msbresources.com