What are the responsibilities and job description for the Field Driver – Customer Assistance Representative (Philadelphia, PA) position at Progressive Leasing?
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20 year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Field Driver – Customer Assistance Representative to help grow our company and ensure our mission is achieved!
This role requires local daily travel and in-person visits to customer residences.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience.
YOU ARE: A professional driver who enjoys providing superb in-person customer assistance that doesn’t require sitting at a desk all day.
Your Day-to-day
We are currently hiring a Field Driver – Customer Assistance Representative to help grow our company and ensure our mission is achieved!
This role requires local daily travel and in-person visits to customer residences.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience.
YOU ARE: A professional driver who enjoys providing superb in-person customer assistance that doesn’t require sitting at a desk all day.
Your Day-to-day
- Field visit with customers at their residence to discuss past-due accounts and/or recover merchandise
- Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team
- Routinely lift, load and unload merchandise using a company provided vehicle and dolly
- Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers
- Must be able to work in inclement weather conditions (rain, snow, heat, etc.)
- Learn and apply new information and methods to work in assigned area
- Adhere to all quality and safety guidelines
- Adhere to company Core Values and follow standard operating procedures
- Perform other related duties as needed
- A valid state driver’s license; in order to operate a CMV for interstate transportation
- Bilingual communication skills (English/Spanish) preferred but not required, with the ability to connect effectively with a diverse community
- A satisfactory Motor Vehicle Record (driving record)
- A professional appearance
- Superb interpersonal, written and verbal communication skills
- Ability to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment
- Maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment
- Prior experience in customer service or sales strongly preferred
- Previous warehouse, delivery and/or driver experience preferred
- Experience handling money is preferred
- Previous lease-to-own (LTO) experience strongly preferred
- Competitive Compensation; $18 per hour
- Guaranteed $500 a month in bonus for the first 90 days
- Performance-based bonus paid monthly after training
- Full Health Benefits; Medical/Dental/Vision/Life Insurance Paid Parental Leave
- Company Matched 401k
- Paid Time Off Paid Holidays Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
Salary : $18