Information Specialist ( NON PROFIT Helpline)

Associate’s or Bachelor’s Required

We are seeking a compassionate and detail-oriented Information & Referral Specialist to support a high-volume helpline serving elderly individuals, caregivers, and community members. This role plays a critical part in ensuring access to essential services by assessing needs and connecting clients to appropriate community resources.

Key Responsibilities:

• Respond to a high volume of inbound calls in a call center environment, providing timely and accurate information
• Conduct structured needs assessments to identify client eligibility for services such as housing assistance, food programs, transportation, healthcare, and caregiver support
• Utilize internal resource databases and external directories to identify appropriate referrals
• Educate clients on available programs, eligibility criteria, and application processes
• Accurately document all client interactions, referrals, and outcomes in case management systems (e.g., WellSky, Salesforce, or similar)
• Escalate complex or urgent cases to supervisors or specialized departments when necessary
• Maintain confidentiality and comply with all regulatory and organizational standards

Qualifications:

• Associate’s or Bachelor’s degree (required)
• 2 years of experience in a call center, customer service, or social services environment
• Strong verbal communication, active listening, and problem-solving skills
• Ability to handle sensitive situations with empathy and professionalism
• Proficiency in Microsoft Office and CRM/case management systems
• Bilingual (English/Spanish) strongly preferred

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com