What are the responsibilities and job description for the Bilingual Case Manager – Community Services position at MOHR Talent?
Bilingual Case Manager – Community Services
Pay: $18/hour
Schedule: Full-Time | Monday–Friday
About the Opportunity
A growing community-based organization is seeking a Bilingual Case Manager to support individuals and families by connecting them to critical social and community resources.
This role focuses on intake, eligibility, and ongoing case coordination for vulnerable populations, including seniors and low-income households.
This is a great opportunity for someone with case management, social services, or community outreach experience who enjoys helping others and working in a mission-driven environment.
Key Responsibilities
- Conduct intake assessments and gather client information to determine eligibility for programs
- Manage a caseload and provide ongoing follow-up with clients
- Connect individuals to community resources, including financial assistance and support services
- Document all interactions, case notes, and outcomes in internal systems
- Handle a mix of inbound calls and scheduled follow-ups with a client-first approach
- De-escalate sensitive situations with empathy and professionalism
- Collaborate with internal teams and external agencies to coordinate services
- Bilingual (English/Spanish or English/Creole) required
- 2 years of case management, social services, or community-based support experience
- Experience handling client intake, eligibility, or benefits coordination
- Strong documentation and organizational skills
- Comfortable managing a caseload and multitasking in a fast-paced environment
- Bachelors degree required
- Mission-driven organization making a direct community impact
- Blend of case management client interaction (not just call center work)
- Opportunity to build long-term relationships with clients
- Stable, growing organization with potential for permanent hire
Salary : $18