Customer Service Representative, CSR

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.comBenefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverageLife and disability insuranceAdditional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job. MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Customer Service Representative, Call Center Representative, Contact Center Agent, Client Support Specialist, Consumer Services Associate, CSR Pay Rate: $19.36 per hourSchedule: Monday through Friday, 8:30 am to 5:00 pmWork Environment: OnsiteWeekends: Off Position OverviewWe are seeking dependable and customer-focused Customer Service Representatives to serve as the first point of contact for consumers and providers. In this role, you will support program participants by delivering accurate information, resolving issues efficiently, and assisting with account access through an online consumer portal. This position is ideal for individuals who thrive in structured, high-volume call center environments and are passionate about delivering exceptional service. What You Will Be Doing• Serve as the initial point of contact for inquiries from potential and existing beneficiaries related to client programs • Provide one-to-one telephone support to consumers and providers • Assist customers with password resets for the online consumer portal • Accurately respond to inbound calls received by the call center • Clearly and thoroughly document all consumer interactions in designated systems • Appropriately route calls to Call Center Leadership or other agencies following established procedures • Deliver clear, complete, accurate, and objective information based on program requirements • Log calls in call tracking systems, identify trends in consumer questions or concerns, and report recommendations for service improvements • Support consumers in difficult or sensitive situations with professionalism and empathy • Handle complaints and complete data entry in accordance with approved policies and procedures • Meet or exceed daily performance standards related to call volume, customer service, and quality People Who Succeed in This Role• Communicate complex information clearly and concisely to ensure customer understanding • Demonstrate a strong work ethic and commitment to reliability and attendance • Maintain excellent verbal and written communication skills • Apply effective problem-solving and conflict-resolution techniques • Navigate multiple applications while researching solutions efficiently • Enjoy helping others and guiding customers toward the best resolution • Remain calm and professional when assisting frustrated or upset callers • Perform well in structured environments with consistent schedules and high call volumes • Embrace innovative technology and evolving systems Requirements• Must be at least 18 years of age • High School Diploma or equivalent with a minimum of six months of call center experience, or Associate degree or higher without call center experience• Ability to successfully pass a 30 words per minute typing test• Ability to pass a customer service assessment • Ability to successfully pass a criminal background check and drug screening Why This Opportunity Stands Out• Stable weekday schedule with weekends off • Consistent hours in a structured call center environment • Opportunity to build long-term customer service and call center experience • Meaningful work supporting consumers and program participants • Clear performance expectations and quality standardsThis role is ideal for service-driven professionals who value consistency, accountability, and the opportunity to make a positive impact through every customer interaction.

Salary : $19