Call Center Customer Service Rep, CSR

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.comBenefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverageLife and disability insuranceAdditional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job. MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Below is a revised and fully polished version of the posting with clear structure, strong flow, and a professional, engaging tone. No company identifiers are included, bullets are used throughout, and commas are used instead of dashes.Position Title: Customer Service Representative, OnsiteEmployment Type: Full-TimePay Rate: $21.00 per hourSchedule: Monday through Friday, 8:00 am to 4:30 pmWeekends: Off Position SummaryAs a Customer Service Representative, you will serve as the first point of contact for program applicants and recipients. This role requires strong listening skills, empathy, and professionalism to ensure timely and accurate call resolution. You will provide callers with program and account information while maintaining the highest standards of quality, compliance, and customer satisfaction. Outstanding attendance and reliability are essential to success in this role. What You Will Be Doing* Answer inbound calls from applicants and recipients regarding social service programs * Accurately document all caller interactions within internal systems * Follow approved scripts and procedures to ensure compliance and consistency * Provide clear, complete, and accurate information based on program requirements * Communicate trends, recurring questions, and caller concerns to call center leadership * Assist callers in difficult or sensitive situations with empathy and professionalism * Resolve calls within established performance and quality metrics * Safeguard confidential and sensitive information at all times * Meet or exceed daily standards for call volume, quality, and customer satisfaction What You Get* Paid training * Consistent weekday schedule * Weekends off * Supportive, professional work environment Ideal Candidates Will Have* Strong work ethic with demonstrated attendance and punctuality * Ability to explain complex information in a clear and concise manner * Excellent verbal and written communication skills * Effective problem-solving and critical thinking abilities * Prior customer service or call center experience * Ability to navigate multiple software applications simultaneously * A genuine passion for helping people and guiding them to effective solutions * Calm conflict resolution skills and the ability to handle frustrated callers with empathy * Ability to work in a structured, high-volume call center environment for the duration of the shift Requirements* Must be 18 years of age or older * High school diploma or equivalent required * Minimum of six months of call center experience required * Associate degree or higher may substitute for call center experience * Ability to pass a 30 words per minute typing testThis opportunity is well suited for individuals who value consistency, enjoy helping others, and thrive in a structured, service-driven environment.

Salary : $21