What are the responsibilities and job description for the Call Center Customer Service position at Northeastern Chimney?
Description
- Handle inbound and outbound calls, addressing customer inquiries and concerns.
- Resolve customer issues and complaints with professionalism and efficiency.
- Document call details and maintain accurate records in the CRM system.
- Follow up on customer interactions to ensure resolution and satisfaction.
- Meet performance metrics, including call handling time and customer satisfaction scores.
- Help with other administrative tasks, including data entry.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum 1 year previous experience in a trade service business call center or customer service role is required.
- Strong verbal and written communication skills.
- Ability to handle high-volume calls and manage time effectively.
- Basic computer skills and familiarity with CRM software.
Skills
- Excellent problem-solving and decision-making abilities.
- Strong interpersonal and customer service skills.
- Ability to work well under pressure and in a fast-paced environment.
- Proficiency in CRM systems, Service Titan experience helpful
- Active listening skills and attention to detail.
Benefits
- Company Health Insurance Assistance
- Company 401k with employer match
- Paid sick time after 90 days and paid time off after 1 year
- Online access to payroll information
Salary Range: $18 - $25 per hour
Salary : $18 - $25