Call Center Customer Service

Description

• Handle inbound and outbound calls, addressing customer inquiries and concerns.
• Resolve customer issues and complaints with professionalism and efficiency.
• Document call details and maintain accurate records in the CRM system.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Meet performance metrics, including call handling time and customer satisfaction scores.
• Help with other administrative tasks, including data entry.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year previous experience in a trade service business call center or customer service role is required.
• Strong verbal and written communication skills.
• Ability to handle high-volume calls and manage time effectively.
• Basic computer skills and familiarity with CRM software.

Skills

• Excellent problem-solving and decision-making abilities.
• Strong interpersonal and customer service skills.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in CRM systems, Service Titan experience helpful
• Active listening skills and attention to detail.

Benefits

• Company Health Insurance Assistance
• Company 401k with employer match
• Paid sick time after 90 days and paid time off after 1 year
• Online access to payroll information

Salary Range: $18 - $25 per hour

Salary : $18 - $25