What are the responsibilities and job description for the Customer Service Representative / CSR in East Hartford, CT 06108 position at Amicis Global Technologies?
Job Title: Customer Service Representative / CSR Location: East Hartford, CT 06108 Duration: 03 Months (Contract to Hire) Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday) Pay Rate: $19.36/- on W2 Kindly help me out with your most updated resume and also mention your typing speed in the resume (min. 35 WPM) Sharing the Typing speed test Link for practice, If possible kindly share the Screenshot of it. https://www.typingtest.com/
Summary
As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal.
We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs.
You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
Roles And Responsibilities
Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
What You Get
Paid Training
Work Schedule: Monday- Friday 8:30-5:00pm
Weekend's OFF!
Great Work Environment
People Who Succeed In This Role Have
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong commitment and work ethic.
Outstanding Attendance.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment.
Associate degree or higher without call center experience.
Must be able to pass the 35 wpm typing test.
Must be able to pass a customer service assessment.
Must be able to successfully pass a criminal background check and drug test. #CareerBuilder #Monster #Dice #Indeed
Summary
As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal.
We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs.
You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
Roles And Responsibilities
Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
What You Get
Paid Training
Work Schedule: Monday- Friday 8:30-5:00pm
Weekend's OFF!
Great Work Environment
People Who Succeed In This Role Have
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong commitment and work ethic.
Outstanding Attendance.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment.
Associate degree or higher without call center experience.
Must be able to pass the 35 wpm typing test.
Must be able to pass a customer service assessment.
Must be able to successfully pass a criminal background check and drug test. #CareerBuilder #Monster #Dice #Indeed
Salary : $19