What are the responsibilities and job description for the Customer Service Representative position at LHH?
Customer Service Representative (Temporary) – Transit Operations
Pay: $20.00 – $22.00 per hour (based on experience)
Schedule: 7:00 AM – 7:00 PM (shifts vary 5–8 hours, ~38 hours/week, occasional overtime if desired)
Locations (Rotating):
- Visalia (Call Center – primarily phone-based)
- Tulare (Transit Center – customer-facing, cash handling)
- Dinuba (Transit Center – customer-facing, independent work)
Must be able to travel between all locations. Schedule is set and consistent week-to-week.
Overview
Bilingual Customer Service Representatives support transit operations through a mix of phone-based and in-person customer service. This is a temporary assignment (~3 months) with potential for extension or permanent placement.
What You’ll Do
- Answer calls and schedule transit rides
- Assist customers with questions and trip planning
- Support seniors and non-tech-savvy riders
- Use a simple booking system
- Sell transit passes and handle transactions
Work Environment
- Low to moderate call volume
- Slower-paced with periods of downtime
- Mix of team collaboration and independent work
Qualifications
Required:
- Bilingual (English/Spanish)
- Basic computer skills
- Strong customer service skills
- Reliable transportation
- Dependable and punctual
Preferred:
- Customer service or call center experience
- Experience working with the public or seniors
- Cash handling experience
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,
EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type
of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by
law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please
navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state,
and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Salary : $42,000 - $46,000