Commercial Loan Servicing Manager

LHH is assisting our northside client in their search for a hands-on, detail-oriented Loan Services Manager to oversee day‑to‑day loan servicing operations while also performing complex loan processing tasks. The Manager ensures loan servicing functions—including commercial, mortgage, and consumer lending—are completed accurately, efficiently, and in full compliance with federal and state regulations and bank policy. The ideal candidate brings a strong foundation in loan servicing (banking or mortgage), proven supervisory experience, and a willingness to lead by example. Our client offers tremendous growth opportunity along with competitive compensation/benefits and a great culture.

Job Responsibilities:

• Supervise and mentor a team of 5 loan servicing employees, providing daily guidance, problem‑solving support, and ongoing training.
• Conduct performance evaluations and support staffing decisions including training, coaching, promotions, and corrective actions.
• Foster a collaborative, approachable environment aligned with State Bank’s open‑door leadership culture.
• Perform daily loan servicing and processing functions, including commercial, mortgage, and consumer loan documentation and maintenance.
• Ensure all tasks comply with regulatory standards and internal policies.
• Oversee the timely production of department reports, schedules, and required documentation.
• Coordinate with auditors, internal departments, and retail branches to support seamless cross‑functional workflows.
• Review and resolve customer exceptions, inquiries, and escalated servicing issues.
• Support team training on systems including Jack Henry Core, LaserPro, and LoanVantage
• Produce reports and insights for senior leadership related to workload, performance, compliance, and operational improvements.

Qualifications:

• Bachelor's or Associate's degree preferred
• 5 years of experience in commercial loan servicing
• Experience with Jack Henry, LaserPro, and/or LoanVantage (preferred)
• Experience supervising, coaching, or mentoring employees.
• Strong understanding of loan documentation, servicing processes, and regulatory requirements.
• Proficiency in Microsoft Office; ability to learn and master bank-specific systems.

If you are a qualified candidate and interested in confidentially exploring this career opportunity, please contact Angie Moller at angie.moller@lhh.com. If this position is not suited for you but you are interested in exploring other accounting/finance positions in/or around the Indianapolis and surrounding markets, please contact us.