Loan Servicing Manager

Summary of  Position

Manage the Loan Servicing Department and related services of the bank. In conjunction with management, develop and oversee procedures and functions of the department. Ensure all servicing and processing procedures are completed accurately and with full compliance with federal and state regulations and adherence to bank policy. Work closely with internal and external clients to coordinate department efficiency.

Essential Functions

Management of the loan servicing functions by:

·          Coordinating, supervising, and monitoring the activities of loan servicing functions.

·          Developing and implementing procedures and production schedules to assure timely, accurate completion of servicing functions.

·          Ensure all servicing functions and daily activities in the department are carried out in compliance with bank, state and federal policies and regulations.

·          Prepare management reports and coordinate with internal and external auditors.

·          Ensuring adherence to regulations and policies.

·          Enforcing the standards of performance and customer service required by the bank.

 Direct the activity of department managers and supervisors (if applicable).

·          Coordinate delegation of responsibilities.

·          Oversee department production.

·          Monitor and enforce timely and accurate production of department reports, schedules and related data.

·          Coordinate the department functions with data service providers. Develop procedures and system training programs to maximize efficiency of loan servicing staff.

·          Coordinate the activities of the loan servicing department with other departments of the bank and retail offices.

·          Serve on management committees as necessary.

·          Assist in the formulation and implementation of policy, budget, and strategic planning for the bank.

·          Assume additional responsibilities as requested by management

Resolve personnel issues in the department, such as:

·          Staffing needs.

·          Training, implementation, and support.

·          Performance reviews of assigned staff.

·          Recommendations for employment, promotions, salary adjustments, transfers, and terminations.

·          Providing operations support for customer products, reviewing customer exceptions and inquiries.

·          Resolution of personnel problems of a complex nature.

Qualifications

High School education with some college preferred.  Five years of experience working in a lending environment is required. Supervisory and management expertise required. Possesses an understanding of financial institution products and services with an emphasis on lending documentation and servicing. Previous loan operations experience preferred. Advanced knowledge and use of Microsoft Office and Internet Explorer. 

Skills & Abilities

Possesses strong leadership skills, excellent communication, and extensive knowledge of loan servicing functions and processes. Jack Henry Core's experience was beneficial. Performs a variety of tasks while remaining detail-oriented and organized.  Exhibits excellent judgment in handling confidential information.  Ability to collaborate with cross-functional teams and display effective time management skills.   Strong sense of urgency and responsiveness to lenders and clients, along with the ability to demonstrate professionalism.  Able to work in and support a team environment.