Shelter Support – Family Shelter (Full-Time)

• Provide direct assistance to families and individuals staying in the shelter with empathy and professionalism.
• Support participants in accessing daily resources such as hygiene items, laundry, and meals.
• Uphold trauma-informed and harm-reduction principles in all interactions, ensuring participants feel respected and valued.
• Assist with new participant orientations and help families become familiar with shelter services, routines, and community expectations.
• Communicate participant concerns or incidents to the Program Supervisor or Case Manager as appropriate.

• Prepare and serve meals (breakfast, lunch, or dinner) according to the established schedule and nutritional standards.
• Maintain cleanliness and sanitation of the kitchen, dining area, and food storage spaces.
• Follow safe food handling and temperature control procedures in compliance with public health standards.
• Assist with inventory management, restocking, and organization of food and kitchen supplies.
• Support volunteer or community meal service activities as needed.

• Support the overall upkeep of communal spaces, including cleaning, organizing, and light custodial tasks.
• Assist with setup and takedown for program activities, meetings, and family events.
• Report maintenance or safety concerns promptly to the Program Supervisor.
• Restock supplies in common areas, laundry rooms, and bathrooms.
• Help coordinate donations, inventory, and supply distribution.

• Work collaboratively with all shelter departments, including case management, youth services, childcare, and safety staff.
• Assist Youth Services or Childcare Specialists with program setup or activity preparation when needed.
• Support Safety Coordinators and Night Support Specialists in maintaining an orderly, calm environment during shift transitions.
• Participate in staff meetings, trainings, and cross-department communication to ensure consistent participant care.

• Complete daily logs, shift notes, meal counts, and inventory records as required.
• Maintain confidentiality and professional boundaries in all participant interactions.
• Follow agency policies, safety standards, and emergency response procedures.
• Contribute to data collection or HMIS reporting by documenting relevant services or interactions.

• High school diploma or equivalent.
• 1 year of experience in human services, hospitality, or shelter environments.
• Strong interpersonal and communication skills with the ability to work compassionately with diverse populations.
• Basic cooking, cleaning, and facility maintenance skills.
• Ability to manage multiple responsibilities and prioritize in a fast-paced environment.
• Commitment to trauma-informed care, harm reduction, and Just Compassion’s mission.

• Experience in food service, social services, or residential facilities.
• Knowledge of homelessness, family services, or housing support systems.
• Food Handler’s Certification (or ability to obtain within 30 days).
• Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants).

• Based on-site at the family shelter with regular interaction with families, children, and community partners.
• Work involves light lifting (up to 40 lbs.), prolonged standing, and exposure to kitchen and cleaning materials.
• Requires flexibility, teamwork, and comfort working in a dynamic, trauma-informed environment.
• Stay informed on Just Compassion and County policies, procedures, and program standards.
• Uphold best practices in trauma-informed care, cultural competency, and harm reduction.
• Perform additional tasks as assigned by the Program Manager and funding entities.

• Ability to walk up and down stairs and stand for extended periods.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
• Ability to perform job duties that may involve bending, twisting, or reaching.

• Competitive pay and benefits including medical, dental, and paid time off.
• Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
• A collaborative work environment that values compassion, advocacy, and community impact.
• Be part of a growing organization working to create real housing solutions in Washington County and beyond.

Salary : $22