Safety Coordinator – Family Shelter

• Maintain a visible, approachable presence in common areas, hallways, and outdoor spaces to promote a sense of safety and stability.
• Conduct regular facility walkthroughs to monitor safety conditions, identify maintenance concerns, and ensure secure access to the property.
• Monitor entrances and exits, verifying authorized access and maintaining visitor logs.
• Enforce shelter policies through trauma-informed communication and problem-solving rather than punitive action.
• De-escalate conflicts using nonviolent crisis intervention and de-escalation techniques.

• Respond promptly and appropriately to behavioral incidents, medical emergencies, and facility safety concerns.
• Use sound judgment in determining when to contact emergency services or on-call supervisory staff.
• Assist in safety planning and incident documentation following established procedures.
• Support evacuation or shelter-in-place procedures as directed during emergencies.
• Maintain accurate incident reports, shift notes, and safety logs.

• Model respectful, empathetic engagement with participants and uphold Just Compassion’s trauma-informed care standards.
• Provide calm, supportive intervention during conflicts, family stress, or behavioral escalations.
• Collaborate with case managers and behavioral health staff to support participants experiencing crises.
• Assist participants with access to immediate needs (e.g., hygiene items, transportation assistance, or referrals).
• Ensure communal areas remain organized, welcoming, and conducive to family well-being.

• Participate in all required trainings, including trauma-informed care, harm reduction, and emergency preparedness.
• Attend staff meetings and safety debriefings to discuss trends, concerns, and improvements.
• Communicate clearly with shelter leadership, sharing updates on incidents, facility conditions, and participant needs.
• Partner with program staff, security vendors, and community responders to promote consistent safety practices.

• Complete shift logs, incident reports, and facility safety checklists accurately and on time.
• Uphold confidentiality standards in all participant interactions.
• Ensure compliance with state, county, and organizational safety standards.
• Support ongoing quality improvement and policy refinement efforts related to safety and emergency protocols.

• High school diploma or equivalent.
• 2 years of experience in a residential, shelter, security, or human services environment.
• Strong interpersonal and communication skills with the ability to stay calm under pressure.
• Demonstrated understanding of trauma-informed care, harm reduction, and de-escalation.
• Ability to manage conflicts respectfully and diffuse tense situations with empathy.
• Basic computer literacy for documentation and reporting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
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• Experience in shelter or supportive housing settings.
• Background in behavioral health, social services, or crisis response.
• CPR/First Aid certification (or ability to obtain within 30 days).
• Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants).

• Primarily based at the family shelter site; requires mobility throughout the facility and outdoor areas.
• Frequent interaction with individuals and families in crisis situations.
• Work involves standing and walking for extended periods.
• Stay informed on Just Compassion and County policies, procedures, and program standards.
• Uphold best practices in trauma-informed care, cultural competency, and harm reduction.
• Perform additional tasks as assigned by the Program Manager and funding entities.

• Ability to walk up and down stairs and stand for extended periods.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
• Ability to perform job duties that may involve bending, twisting, or reaching.

• Competitive pay and benefits including medical, dental, and paid time off.
• Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
• A collaborative work environment that values compassion, advocacy, and community impact.
• Be part of a growing organization working to create real housing solutions in Washington County and beyond.

Salary : $24 - $25