Intake Specialist – Administrative Support

• Conduct initial screenings to determine eligibility for the HRSN Program based on funding and program criteria.
• Collect and review required documentation, including identification, proof of income, and other necessary paperwork.
• Clearly explain program guidelines, expectations, and next steps to potential clients.
• Ensure all client information is securely recorded in the client database, maintaining strict confidentiality.

• Pay rental assistance, ensuring accuracy and compliance with program policies.
• Process utility payments on behalf of program participants.
• Maintain detailed financial records of payments made and received.
• Provide receipts and payment confirmations to clients and landlords as needed.

• Facilitate a smooth handoff to the assigned case manager once rent payment is completed.
• Ensure accurate transfer of client records, financial details, and intake notes to the case management team.
• Communicate any immediate client concerns to case managers for early intervention.

• Maintain accurate and up-to-date records of client intake, payments, and status updates.
• Generate reports as needed to track program participation, financial transactions, and client transitions.
• Ensure compliance with Medicaid, county, and grant reporting requirements.

• Provide compassionate, trauma-informed support to individuals entering the program.
• Serve as the first point of contact, answering questions and addressing initial concerns.
• Uphold a low-barrier, housing-first approach that ensures equitable access to services.

• Experience in intake coordination, social services, housing programs, or a related field (preferred).
• Strong organizational skills and attention to detail.
• Experience handling financial transactions and maintaining accurate records.
• Ability to work with diverse populations, including individuals experiencing houselessness or housing instability.
• Proficiency in client databases, Microsoft Office (Excel, Word, Outlook), and data management tools.
• Strong verbal and written communication skills.
• Understanding of Medicaid guidelines and housing-first principles (preferred but not required).
• Ability to drive during work.

• Complete client intake screenings within designated timelines.
• Accurately process and track client payments with zero discrepancies.
• Effectively transition clients to case management within the expected timeframe.
• Maintain 100% compliance with confidentiality and data security policies.
• Demonstrate cultural competency and a client-centered service approach.

• Primarily office-based work, with potential for remote administrative tasks.
• Occasional site visits to partner agencies or housing locations may be required.
• Regular business hours with some flexibility based on client needs.

• Be part of a mission-driven team dedicated to breaking the cycle of houselessness.
• Competitive pay and benefits, including health, dental, and paid time off.
• Opportunities for professional development and training in trauma-informed care, de-escalation, and housing-first approaches.
• A collaborative and supportive work environment that values innovation and compassion.

Salary : $24