What are the responsibilities and job description for the Billing Specialist position at JustCompassion?
Billing Specialist – HRSN Program
Just Compassion | Lane County
Full-Time | 40 hours/week | Starting at $23 to $25 per hour (DOE) | Benefits Included
About Just Compassion
Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.
Position Summary:
We are seeking a Billing Specialist to support coordinating rent and utility payments on behalf of program participants. This role requires strong attention to detail, excellent organizational and communication skills, and a trauma-informed approach to client interactions. The Billing Specialist communicates with individuals primarily by phone and text and works closely with our finance team to ensure timely, accurate disbursement of funds.
Key Responsibilities:
- Process and submit rent, utility, and housing-related payments for HRSN participants in compliance with program requirements
- Communicate with participants via phone and text to gather documentation, clarify billing details, and provide payment updates
- Track and manage billing timelines, due dates, and supporting documentation for each case
- Collaborate closely with the Finance Department to ensure timely delivery of checks and payment verifications
- Assist in submitting accurate timecards and billing documentation to Coordinated Care Organizations (CCOs) in a timely manner
- Maintain accurate and organized billing records in internal databases and spreadsheets
- Identify billing issues, troubleshoot discrepancies, and escalate concerns as needed
- Apply trauma-informed communication practices in all interactions with individuals facing housing insecurity
- Assist with reporting, audits, and quality assurance as requested
Qualifications:
- 1 years of experience in billing, finance, property management, or a related administrative role
- Strong understanding of trauma-informed care principles and ability to apply them in communication
- Proficient in Microsoft Office Suite, especially Excel; experience with billing software or databases a plus
- Excellent multitasking, time management, and organizational skills
- Strong written and verbal communication skills, especially via phone and text
- Experience working with diverse populations, including individuals with lived experience of homelessness or poverty, strongly preferred
Policy & Procedure Adherence
- Stay informed on Just Compassion and County policies, procedures, and program standards.
- Uphold best practices in trauma-informed care, cultural competency, and harm reduction.
Physical Requirements
- Ability to walk up and down stairs and stand for extended periods.
- Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
- Ability to perform job duties that may involve bending, twisting, or reaching.
Why Join Just Compassion?
- Competitive pay and benefits including medical, dental, and paid time off.
- Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
- A collaborative work environment that values compassion, advocacy, and community impact.
- Be part of a growing organization working to create real housing solutions in Washington County and beyond.
Salary : $23 - $25
