Night Support Specialist – Family Shelter

• Monitor the shelter environment to ensure safety, cleanliness, and adherence to shelter guidelines.
• Conduct regular walkthroughs of common areas, units, and grounds throughout the night.
• Respond promptly to participant requests, emergencies, or disturbances in a calm, professional, and trauma-informed manner.
• Prepare and serve late-evening or early-morning meals and assist with morning readiness tasks.
• Document nightly activities, incidents, and maintenance needs for the day shift.
• Support the transition between overnight and day staff by providing clear, detailed hand-off reports.

• Provide supportive listening, guidance, and de-escalation to participants experiencing emotional distress or crises.
• Encourage and model respectful community behavior and adherence to shelter expectations.
• Offer assistance to families with scheduling, transportation coordination, or early-morning routines.
• Support individuals working night shifts or managing sleep disruptions by ensuring access to needed accommodations.

• Respond to behavioral incidents, medical emergencies, and facility alarms using established safety and emergency protocols.
• Coordinate with on-call staff, supervisors, or emergency responders as appropriate.
• Maintain awareness of participants’ well-being and conduct wellness checks as needed.
• Uphold confidentiality and participant dignity at all times.

• Communicate effectively with other Night Support Staff, Program Supervisors, and day staff to ensure continuity of care.
• Attend staff meetings and training sessions focused on trauma-informed care, de-escalation, and safety procedures.
• Support case managers and shelter staff by reporting participant concerns, maintenance issues, or notable changes in behavior.

• Maintain accurate nightly logs, incident reports, and facility checklists.
• Ensure compliance with organizational policies, safety standards, and confidentiality requirements (HIPAA, HMIS, etc.).
• Participate in ongoing improvement of shelter systems and policies through feedback and collaboration.

• Secondary education or equivalent experience.
• 1 years of experience in shelter operations, residential services, or a related human-services environment.
• Strong interpersonal and communication skills, with an ability to remain calm under pressure.
• Understanding of trauma-informed care, harm reduction, and conflict-resolution principles.
• Ability to work independently with minimal supervision during overnight hours.
• Basic computer and documentation skills.

• Experience working with families experiencing homelessness or housing instability.
• Background in behavioral health, social services, or crisis response.
• Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants).

• Overnight schedule (10:00 p.m.–8:00 a.m.), including weekends and holidays as assigned.
• Work occurs in a family shelter setting with regular interaction with adults and children.
• Position requires extended periods of walking and light cleaning or facility upkeep.
• Exposure to high-stress situations requiring professionalism, patience, and empathy.
• Stay informed on Just Compassion and County policies, procedures, and program standards.
• Uphold best practices in trauma-informed care, cultural competency, and harm reduction.
• Perform additional tasks as assigned by the Program Manager and funding entities.

• Ability to walk up and down stairs and stand for extended periods.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
• Ability to perform job duties that may involve bending, twisting, or reaching.

• Competitive pay and benefits including medical, dental, and paid time off.
• Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
• A collaborative work environment that values compassion, advocacy, and community impact.
• Be part of a growing organization working to create real housing solutions in Washington County and beyond.

Salary : $25 - $27