Front Desk – Family Shelter (Night)

• Greet and assist all visitors, participants, and partners in a professional, trauma-informed, and welcoming manner.
• Answer and route phone calls, emails, and in-person inquiries to appropriate staff.
• Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.
• Maintain sign-in logs for participants, guests, and service providers.
• Provide information on shelter policies, services, and available resources in a clear and supportive manner.
• Respond calmly and professionally to participant concerns or behavioral escalations, notifying supervisory staff as appropriate.

• Input and maintain participant data, service records, and bed utilization details in HMIS and other tracking systems.
• Ensure daily data accuracy, including intakes, exits, and service transactions.
• Maintain paper and electronic files consistent with HIPAA and organizational confidentiality standards.
• Prepare basic reports, logs, and data summaries for program staff and funders as assigned.
• Support administrative duties including filing, copying, and tracking of supplies or work orders.
• Assist with internal communications, schedule coordination, and document management.

• Serve as a communication hub during incidents or emergencies by relaying information to staff and external responders.
• Monitor the lobby and entryway to promote safety and order.
• Maintain the cleanliness and organization of the front desk, lobby, and public spaces.
• Support compliance with fire safety, emergency, and visitor protocols.
• Document incidents, maintenance concerns, or facility needs promptly.

• Work closely with the Program Supervisor, Safety Coordinators, and Case Management team to ensure seamless operations.
• Support the coordination of family intakes and check-ins, assisting with documentation and orientation for new participants.
• Communicate regularly with staff across shifts to ensure continuity of information.
• Assist with scheduling, volunteer coordination, and special projects as assigned.
• Participate in ongoing training on trauma-informed care, cultural responsiveness, and data management systems.

• High school diploma or equivalent.
• 1 years of experience in administrative support, customer service, or front desk operations.
• Strong computer skills, including experience with Microsoft Office, Google Workspace, or similar platforms.
• Excellent communication and interpersonal skills with the ability to work effectively across diverse populations.
• Strong organizational skills and attention to detail in data entry and record keeping.
• Ability to remain calm and professional in fast-paced or crisis situations.
• Demonstrated understanding of confidentiality, boundaries, and trauma-informed engagement.

• Experience working in a shelter, human services, or housing program environment.
• Familiarity with HMIS (Homeless Management Information System) or other social service databases.
• Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants).

• Primarily on-site at the family shelter reception area.
• Work involves regular interaction with families and children experiencing homelessness or housing instability.
• Position requires sitting or standing for extended periods and frequent use of computers and phones.
• Stay informed on Just Compassion and County policies, procedures, and program standards.
• Uphold best practices in trauma-informed care, cultural competency, and harm reduction.
• Perform additional tasks as assigned by the Program Manager and funding entities.

• Ability to walk up and down stairs and stand for extended periods.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
• Ability to perform job duties that may involve bending, twisting, or reaching.

• Competitive pay and benefits including medical, dental, and paid time off.
• Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
• A collaborative work environment that values compassion, advocacy, and community impact.
• Be part of a growing organization working to create real housing solutions in Washington County and beyond.

Salary : $21