What are the responsibilities and job description for the Technical Support Specialist position at Insight Global?
Desired Skills and Experience
- Exp. working in an environment with a high volume of inbound, outbound calls and emails.
- Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker.
- Excellent written and spoken communication skills
- Strong multitasking skills - able to navigate multiple applications at one time
- Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting.
- A quiet professional environment and reliable internet service is required
- Ability to handle a high volume of inquiries during peak volume with positivity and professionalism.
- Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.)
Plusses
- Autonomous system diagnostics and troubleshooting
- Understanding of BAS (Building Automation Systems)
Day-to-Day: An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.