What are the responsibilities and job description for the Embedded Technical Support Specialist position at Kidde Global Solutions?
The Next Level of Fire & Life Safety Leadership
With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.
At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.
If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!
Embedded Technical Support Specialist
Location: Bentonville, AR (REMOTE)
Base Salary Rate: $80,781.00 - $95,036.00
Job type: Full-time
About This Role
The Embedded Technical Support Specialist supports Walmart’s national fire and life safety program as an onsite Edwards/Kidde Commercial technical resource at the Walmart Home Office. This role provides front-line technical support, assists subcontractors and Walmart teams with installation and service questions, supports remote programming and configuration reviews, ensures accurate CMS (Mastermind) alarm point data, and helps facilitate POC testing and technology trials in the Walmart Technology Lab. This position enhances speed, consistency, and clarity in Walmart’s fire alarm operations across all facilities.
Key Responsibilities
Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.
World Leaders in Fire and Life Safety
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.
At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.
If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!
Embedded Technical Support Specialist
Location: Bentonville, AR (REMOTE)
Base Salary Rate: $80,781.00 - $95,036.00
Job type: Full-time
About This Role
The Embedded Technical Support Specialist supports Walmart’s national fire and life safety program as an onsite Edwards/Kidde Commercial technical resource at the Walmart Home Office. This role provides front-line technical support, assists subcontractors and Walmart teams with installation and service questions, supports remote programming and configuration reviews, ensures accurate CMS (Mastermind) alarm point data, and helps facilitate POC testing and technology trials in the Walmart Technology Lab. This position enhances speed, consistency, and clarity in Walmart’s fire alarm operations across all facilities.
Key Responsibilities
- Performs on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing and removing of equipment to meet customer requirements.
- Installs, tests, services and repairs complex equipment to conform with company operating specifications and customer requirements.
- Performs on-site preventative maintenance, routine repair, and calibration after installation.
- Conducts and/or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning.
- Conducts and/or oversees the maintenance and analysis of equipment logs to determine equipment repair needs and required repair methods.
- May require 60% Travel
- High School Diploma or Equivalent
- 3 years of experience working with commercial fire alarm control panels and detection products.
- 1 year of experience with Digital Multi-meter (DMM).
- 2yr associates or higher degree.
- NICET Fire Alarm Systems (Level 2 or higher)
- Strong Interpersonal skills.
- Experience working in the warehousing or industrial vertical market.
- Experience installing cellular or radio communicators.
- Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.
- Experience reading/editing installation or design drawings.
- Must be able to be on your feet for long periods of time.
- Must be able to walk long distances.
- 5 years of field service experience
- HS Diploma or GED
- Experience working with commercial fire alarm control panels and detection products.
- Experience programming or troubleshooting EST4, IO/VS, Edge, or Evolve fire alarm control panels.
- Experience with FireWorks Graphical Incident Management systems (stand-alone or network versions).
- Experience with MN-COM1S RS232 to Ethernet Interface Module.
- Experience with MN-FNS Series Ethernet Switches.
- Experience with VESDA and ModuLaser aspirating smoke detection systems.
- Must be able to work independently as well as in a team environment.
- Must be able to clearly speak and write English.
- Must have ability to work with limited supervision and generate results with limited instructions.
- Understanding of Ohms Law.
- Strong deductive reasoning skills.
- Familiarity of Windows Operating Systems.
- Familiarity with Fire Alarm Audio and Paging functionality
Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.
World Leaders in Fire and Life Safety
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
Salary : $80,781 - $95,036