Service Desk

Service Desk Technician

Location: Visalia, CA

Job Type: 4 – month Contract to Perm

Pay Rate: 20 – 22 / hr

Job Description

A large global retail company headquartered in downtown Denver, Colorado is looking to hire an IT Service Desk Technician to join their team at the Costa Mesa location. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 sitting on site 5x per week at the corporate HQ. In addition to basic Windows and mid-advanced Mac troubleshooting support, this person will be responsible for troubleshooting collaboration tools, A/V related event setup and support, as well as a variety of service desk/help desk responsibilities. Expectation is for this individual to be on site Monday thru Friday 8am- 5pm PST. Our client is looking for someone who is hungry to grow their knowledge base in a large, values driven organization. An active individual with a passion for the outdoors is a huge plus as this aligns with the company culture.

This is a long-term contract opportunity with possible conversion and a pay range between $20/hr and $22.50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Required Skills & Experience

-1-2 years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week

-1 years of professional Mac troubleshooting and support experience including: Imaging, software installations/upgrades/integration, IAM password resets/login support

-Experience troubleshooting collaboration tools such as: Zoom, Microsoft Teams, Slack, etc.

-Audio/Visual Experience (helping set up and support up to 3 events a week including: conferencing events, microphone setups, etc.) -Adobe Creative Cloud (Preference folders)

Nice to Have Skills & Experience

-Windows troubleshooting and support experience (*personal or professional*) including: logins, password resets, basic software downloads/upgrades etc.