What are the responsibilities and job description for the Quality Assurance Technician position at Insight Global?
Company: Medical Device Company
Job Title: Product Complaint Technician
Pay Rate: $28-32/hr
Contract Duration: Long-term with opportunity for perm conversion
Location: Mundelein, IL 60060
Job Overview
Insight Global is hiring a Product Complaint Technician for a well-established medical device company in Mundelein, IL. This role supports a large-scale remediation initiative focused on improving complaint handling processes. The technician will conduct thorough investigations, analyze defect and cause codes, and help resolve systemic issues related to product reportability.
Key Responsibilities
- Review product complaints and evaluate associated defect and cause codes
- Support root cause analysis and corrective/preventive action (CAPA) processes
- Identify reportability concerns and address systemic quality issues
- Collaborate with cross-functional teams to ensure compliance and resolution
Required Qualifications
- High School Diploma or higher
- 1–2 years of experience in product complaint handling or a related field
- Experience in regulated industries such as medical device or pharma
- Proficiency in root cause analysis, CAPA, and defect code evaluation
- Strong initiative, problem-solving mindset, and eagerness to learn
- Excellent time management, communication, and critical thinking skills
Salary : $28 - $32