What are the responsibilities and job description for the Help Desk Support Specialist position at Insight Global?
A client of Insight Global is looking for a Call Center Associate to sit fully onsite in Purcellville, VA. The Call Center Associate is responsible for professionally handling both inbound and outbound customer calls, ensuring each interaction reflects a high standard of service. This role involves resolving customer inquiries efficiently and escalating technical issues to the appropriate teams when necessary. Accurate documentation of all customer interactions is essential to maintain service quality and continuity. Additionally, the specialist will collaborate closely with IT and telecommunications teams to ensure seamless support and operational stability.
- 1–3 years of experience in a call center or customer service role preferably with IT
- Experience responding and triaging technical issues
- Strong customer-facing communication and problem-solving skills
- Ability to work 3rd shift
Salary : $29 - $34