What are the responsibilities and job description for the Help Desk Support Specialist position at NALLEY CONSULTING?
Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C.
Position: Help Desk Support Specialist
LCAT: Mid and Senior
Location: DIA HQ, Washington, D.C.
Required clearance: TS/SCI with willingness to take CI poly
Required experience: At least 8 years for Senior; at least 5 years for Mid.
Desired education: Bachelor's degree
Description:
- Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications
- Applies specific functional knowledge and working and general industry knowledge
- Develops or contributes to solutions to a variety of problems of moderate scope and complexity
- Works independently with some guidance, and reviews or guides activities of junior employees
Basic Qualifications:
- Experience with help desk operations and trouble ticketing systems
- Knowledge of Windows operating systems and O365 environments
- Ability to perform Tier I-II onsite support
- Security Certification
Additional Qualifications:
- Experience as a Help Desk technician in DoD or industry environments
- Knowledge of basic system administration principles
- Ability to triage basic operating systems and networks issues