What are the responsibilities and job description for the Help Desk Support Specialist position at Bank of Clarke?
Description
Position Purpose:
The Help Desk Support Specialist is a crucial part of the IT team, ensuring users can maximize their productivity by promptly and effectively addressing technical issues. The Specialist serves as the frontline support for the Bank’s Information Technology systems and contributes to the overall functionality and security of the organization's IT infrastructure.
What you’ll do:
- Deliver prompt desktop support and escalate complex issues as needed.
- Manage user accounts across Microsoft 365, Active Directory, and other platforms.
- Install, configure, and maintain software and hardware systems.
- Set up new users with pre-configured systems and full network access.
- Perform basic hardware troubleshooting and upgrades.
- Apply security patches based on vulnerability scans.
- Provide remote support using desktop tools.
- Maintain a library of computer images for quick deployment.
- Develop and update user documentation and process guides.
- Build and manage a knowledge base of common IT issues and solutions.
- Other duties as assigned.
Requirements
Where you’ll shine:
- High school or equivalent supplemented by technical/vocational training in relevant areas.
- Driver’s License is Required.
- Occasional after-hours and weekend support will be needed as the organization requires.
- Requires a minimum of 1 year of experience providing technical information systems support including maintaining hardware, software, and networking for Windows network environments; or any equivalent combination of training and experience that provides the required skills, knowledge, and abilities.
- Certifications such as A , Network and MCP are a plus.
Where we shine:
- Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
- Supporting associates and their families; we embrace the importance of caring for oneself and our families.
- Surrounding ourselves with smart, driven, and diverse individuals.
- Valuing integrity, commitment regarding our daily duties, and the Bank as a whole.
- Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value.
- Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
- Bank of Clarke is “Great Place to Work” Certified through June 2025.
- “Top Virginia Employer for Interns” award recipient (2023, 2024) through Virginia Talent and Opportunity Partnership (V-TOP.)
Working Conditions:
- This job operates in a professional office environment with most of the time spent working on administrative tasks.
- The individual will sometimes be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities.
- This role routinely uses standard office equipment such as computers, phones, and photocopiers.
- This role also requires the ability to stand/sit for extended periods. While performing the duties of this job, the employee is occasionally required to do body movements of walking, turning the head and torso, reaching, grasping, bending, flexing the arms, legs, wrists, and fingers, and lifting more than 60 lbs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
EEO M/F/V/D