What are the responsibilities and job description for the Help Desk Specialist position at Insight Global?
Required Skills & Experience
• 2 years of experience in an IT support/help desk role, ideally within a financial institution or credit union
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience
Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools
Job Description
Insight Global is seeking a IT Helpdesk Technician for a credit union in
Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards.
Key Responsibilities:
• Be the first point of contact for technical issues submitted via phone, email, or ticketing system.
• Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals..
• Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration.
• Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions.
Compensation:
$50,000 to $65,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
Salary : $50,000 - $65,000