What are the responsibilities and job description for the Technical Support Help Desk Specialist position at Third Federal Savings & Loan?
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
We are seeking a Technical Support (Help Desk) Associate with strong technical skills, good customer service skills, and a desire to expand those skills in a team environment. Responsible for providing technical assistance and support related to desktop computers, printers and software in a Windows 11 environment for a large user base. This position is fully onsite but can work hybrid as work allows.
Responsibilities
- Provide technical assistance and support for incoming tickets related to computer systems, software and hardware
- Install, move, modify and repair computer hardware, software or peripherals
- Manage DHCP reservations
- Administer Microsoft Print Servers
- Add/Modify Active Directory group membership
- Install desktop software applications
- Respond to requests and queries in person, by email or over the phone
- Assist associates through trouble shooting and problem-solving
- Maintain daily performance of computer systems utilizing all monitoring tools available
- Document procedures and installations
- Work with Microsoft System Center/InTune for application deployment, reporting and management
- Assist with procurement of hardware and software licensing
Requirements
- 5 years of recent experience as second tier Desktop Helpdesk Support
- Familiar working with Help Desk ticket systems
- Windows 11 expertise required
- Software and Hardware troubleshooting - Level I and II, printers, laptops, desktops
- Microsoft Office/365, DHCP, DNS and Active Directory/Entra ID proficiency required
- Understanding of networking, TCP/IP
- Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills
- Demonstrated ability to be a team player and a willingness to lend a hand with any project
Third Federal Perks & Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays vacation/sick time
- Stock Ownership Allocation
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Our anticipated pay range for this position is $24.00 - $34.00 per hour. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Salary : $24 - $34