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Help Desk Analyst

Open Systems Technologies
Madison, OH Full Time
POSTED ON 12/8/2025 CLOSED ON 1/25/2026

What are the responsibilities and job description for the Help Desk Analyst position at Open Systems Technologies?

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.


Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.


Remarks:
Professional experience working with computers in a Help Desk/Support role Required 1 Years Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required 1 Years Strong Customer Service Skills Required 1 Years Previous experience with ServiceNow Highly desired 1 Years CompTIA A Certification Highly desired

Salary : $40,000 - $80,000

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