What are the responsibilities and job description for the Endpoint Administrator position at Insight Global?
Required Skills & Experience
- 1 year experience imaging physical and/or virtual endpoints.
- 1 year experience with ticketing systems and SLA adherence.
- Competent in Active Directory user, computer and group administration, security standards, tuning, configuration and monitoring of Endpoints.
- Intermediate competency in supporting Windows 10/11, MacOS, Android and iOS.
- Ability to context switch in a dynamic and highly complex work environment.
- Experience following ITIL standards.
- Proven ability to write and/or implement scripts for automation.
- Analytical and problem-solving skills to troubleshoot system defects and mitigate the risks and issues they cause.
Nice to Have Skills & Experience
- Bachelor’s degree.
- AZ-900 certification.
- 1 year experience with MDM platforms (Ex: Intune, Trellix, ManageEngine, Tanium).
- Familiarity with compliance standards such as PCI-DSS.
Job Description
- Administer, optimize, image, and deploy corporate enterprise endpoints including physical and virtual workstations.
- Assist in infrastructure maintenance activities including monitoring and testing, following established procedures and guidelines under supervision.
- Support the Endpoint Services team by contributing to internal Knowledge Articles.
- Assist with inventory processing for incoming and outbound assets ensuring equipment is properly tagged and recorded into ServiceNow.
- Take ownership over assigned tasks, projects, and tickets focusing on quality and communication while following established procedures and guidelines under supervision.
- Follow regulatory requirements and ensure that daily maintenance tasks comply with security and regulatory standards.
- Communicate effectively with internal team members to understand user needs and provide clear updates on task progress.