Endpoint Administrator

Required Skills & Experience

• 1 year experience imaging physical and/or virtual endpoints.
• 1 year experience with ticketing systems and SLA adherence.
• Competent in Active Directory user, computer and group administration, security standards, tuning, configuration and monitoring of Endpoints.
• Intermediate competency in supporting Windows 10/11, MacOS, Android and iOS.
• Ability to context switch in a dynamic and highly complex work environment.
• Experience following ITIL standards.
• Proven ability to write and/or implement scripts for automation.
• Analytical and problem-solving skills to troubleshoot system defects and mitigate the risks and issues they cause.

Nice to Have Skills & Experience

• Bachelor’s degree.
• AZ-900 certification.
• 1 year experience with MDM platforms (Ex: Intune, Trellix, ManageEngine, Tanium).
• Familiarity with compliance standards such as PCI-DSS.

Job Description

• Administer, optimize, image, and deploy corporate enterprise endpoints including physical and virtual workstations.
• Assist in infrastructure maintenance activities including monitoring and testing, following established procedures and guidelines under supervision.
• Support the Endpoint Services team by contributing to internal Knowledge Articles.
• Assist with inventory processing for incoming and outbound assets ensuring equipment is properly tagged and recorded into ServiceNow.
• Take ownership over assigned tasks, projects, and tickets focusing on quality and communication while following established procedures and guidelines under supervision.
• Follow regulatory requirements and ensure that daily maintenance tasks comply with security and regulatory standards.
• Communicate effectively with internal team members to understand user needs and provide clear updates on task progress.