What are the responsibilities and job description for the Help Desk Analyst position at Healthcare IT Leaders?
Healthcare IT Leaders is seeking an experienced IT Help Desk Analyst with hands-on experience in either Cerner (Oracle Health), Epic, or Workday.
This is a full-time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid.
Shift Info
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This is a full-time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid.
Shift Info
- 6:00PM to 6:00AM CST ** on a 5-5-4-4 schedule (work 5 days, then off 5 days, work 4 days, then off 4 days, repeating this schedule).
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities
- Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)
- Troubleshoot issues involving applications, devices, accounts, printers, and workflows
- Resolve tickets promptly and document all work accurately
- Escalate issues appropriately when needed
- Deliver clear, professional communication and high-quality customer service
- Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
- Familiarity with enterprise ticketing systems and general end-user support
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.